Terms and conditions

Conditions of sale

The offer and sale of products on our website ('https: //www..eleventymilano.it') are regulated by these general conditions of sale. The products purchased on https://shop.eleventymilano.it are sold directly by ELEVENTY World Srl ('The Seller'), with the registered office Corso Venezia 5 - 20121 Milan, P.iva n. 08848610963. You can request any information through our assistance services by contacting customer service. In the customer service area, information is available for orders and shipments, reimbursements and return of the products purchased on https://shop.eleventymilano.it. You can contact the seller, by e-mail to the following e-mail address: customecareweb@eleventymilano.it. For any other legal information, it is possible to consult the sections: general conditions of use, privacy policy and right of withdrawal.

Commercial policy

1.1
The seller offers for sale on https://shop.eleventymilano.it, the products and carries out their electronic commerce activity exclusively towards its end users who are 'consumers'.
1.2
By 'consumer' we mean any natural person who acts on https://shop.eleventymilano.it with purposes not referable to his business, entrepreneurial or professional, possibly carried out. Those who are not 'consumers' are invited to refrain from concluding commercial transactions on https://shop.eleventymilano.it.
1.3
In consideration of its commercial policy, the seller reserves the right not to follow up on orders from subjects other than 'consumer' or in any case to orders who do not comply with his commercial policy.
1.4
These general conditions of sale regulate exclusively the offer, forwarding and acceptance of purchase orders of products on https://shop.eleventymilano.it among the users of https://shop.eleventymilano.it and the Salesperson.
1.5
The general conditions of sale do not regulate the supply of services or the sale of products by subjects other than the seller who are present on https://www.eleventymilano.it through links, banners or other hypertext connections. We recommend, before submitting orders and purchase products and services from subjects other than the seller, to verify their conditions of sale, because the seller is not responsible for the provision of services by third parties other than the seller or the conclusion of trade operations electronic among users of https://shop.eleventymilano.it and third parties.

How to conclude the contract with the seller

2.1
To conclude the purchase contract of one or more products on https://shop.eleventymilano.it, the consumer must fill in the order form in electronic format and transmit it to the seller, electronically, following the relative instructions.
2.2
Before proceeding with the purchase of the products, through the transmission of the order form, the consumer will be asked to carefully read the general conditions of sale and the information on the right of withdrawal, to print a copy through the printing command and to store or reproduce a copy for personal uses. The seller will also provide a summary of the commercial and contractual conditions proposed for the purchase of the products, in which a postponement to the general conditions of sale is contained and a summary of the information on the essential characteristics of each product ordered with the relative price (including all taxes or applicable taxes), of the means of payment that can be used to purchase each product, the methods of delivery of the products purchased, shipping and delivery costs; as well as the references and the seller's geographical and e -mail address. The seller will also provide a summary of the conditions and methods for the exercise of the right of withdrawal and the methods and times for the return of the products purchased (taken from the return form*). It will also be provided indication about the circumstances in which the consumer loses the right to withdraw from the contract. If applicable to purchase, the consumer will be informed that, in the event of withdrawal, he will have to incur the cost of returning the products. In any case, the existence of the legal guarantee of conformity of the products will be recalled to the consumer, the contact reports of the after-sales assistance service will be provided.
2.3
In the order form, displayed immediately before the conclusion of the purchase contract, the seller will provide synthesis information about the essential characteristics of each ordered product, the price (including all applicable taxes or taxes) and shipping costs ( including any additional costs incurred for choosing a different type of shipment and delivery and/or faster than the standard one). The contract is concluded when the seller receives, electronically, the order form, after verifying the correctness of the data relating to your order.
2.4
The order form will be archived at the seller database. The consumer will be able to access his order form, consulting the "My order" section (in the personal profile).
2.5
When proceeding with the transmission of the order form, the consumer will be warned that this forwarding implies the obligation to pay the indicated price. Before proceeding with the transmission of the order form, confirmation of acceptance of the conditions of sale will be requested.
2.6
The language available to conclude the contract with the seller is Italian. The site is also available in English.
2.7
After the contract, the seller will take charge of the purchase order.
2.8
The seller may not run the purchase orders that do not give sufficient guarantees of solvency or that are incomplete or incorrect or in the event of unavailability of the products. In these cases, the seller will inform the consumer by e -mail that the contract is not completed and that the seller has not followed the purchase order specifying the reasons. If the products, presented on https://shop.eleventymilano.it, are no longer available or for sale at the time of the last access to the site or the sending of the order form, will be care of the seller communicate, promptly and in Each case within thirty (30) days from the day following the one in which the order was transmitted to the seller, the possible unavailability of the products ordered. In the event of forwarding the order and payment form, the seller will reimburse, without undue delay, what is already anticipated and the contract will be considered terminated between the parties.
2.9
With the electronic transmission of the order form, the consumer unconditionally accepts and undertakes to observe, in relations with the seller, these general conditions of sale. If the consumer does not share some of the terms reported in the general conditions of sale, it is invited not to submit the order form for the purchase of the products on https://shop.eleventymilano.it.
2.10
With the transmission of the order form, the consumer confirms that he knows and accepting the general conditions of sale and further information contained in https://shop.eleventymilano.it, also recalled through links, including the general conditions of use and privacy policy and the information on the right of withdrawal.
2.11
After the contract, the seller will send the consumer, by e -mail, an order confirmation communication with the synthesis of the purchased items, of the data entered which will be used for the billing and shipment of the order, of the chosen payment method e of the total amount.

Guarantees and indication of the prices of the products

3.1
On https://shop.eleventymilano.it are offered for sale exclusively products characterized by the brand Eleventy and Eleventy Platinum.
3.2
The seller does not sell used, irregular or quality products lower than the corresponding standards offered on the market.
3.3
The essential characteristics of the products are presented on https://shop.eleventymilano.it within each product sheet. The images and colors of the products offered for sale on https://shop.eleventymilano.it may however not have corresponding to the real ones due to the effect of the internet browser and the monitor used.
3.4
Product prices could be subject to updates. Ascertain the final sale price before submitting the relevant order form.
3.5
The purchase requests from Extra Europe countries relating to the "perfume" category cannot be carried out by the seller.
3.6
All products are equipped with a disposable guarantee seal. We ask you not to remove the relative seal from the products purchased, of which it constitutes an integral part.
3.7
The seller, in the event of exercising the right of withdrawal of the Customer, has the right not to accept the return or not fully reimburse the sums paid for the purchase, in relation to those products that are without the relative cards and warranty seals or whether they have been altered in their essential and qualitative characteristics or that they have been damaged.

Payments

4.1
For the payment of the price of the products and the relative shipping costs and delivery the customer can follow one of the methods indicated in the order form. In no case will the Customer charges higher than those actually incurred by the seller, in relation to the chosen payment tool (credit card, Paypal, mark*) will be charged to the customer)

4.2
In the event of payment by credit card, financial information (for example, the credit/debt card number or the date of its deadline) will be sent, through encrypted protocol, to Unicredit Banca or other banks, which provide the relative remote electronic payment services, without third parties, in any way, having access to it. Furthermore, this information will never be used by the seller except to complete the procedures relating to the purchase and to issue the relative reimbursements in the event of any return of the products, following the exercise of the right of withdrawal by the customer, or if The commission of fraud on https://shop.eleventymilano.it is necessary or report to the police forces. The price for the purchase of products and shipping costs, as indicated in the order form, will be charged to the customer's current account when the transaction is confirmed.

Shipping and delivery of products

To find out the specific methods of shipping and delivery of the products, you can access the Customer Service section. The customer is asked to pay attention to what reported in this section because the indications contained therein form an integral and substantial part of these general conditions of sale and, therefore, are considered fully known and accepted at the time of the transmission of the order form.

CUSTOMER SERVICE

You can request any information through the assistance service: you can contact customer service in the days and time slots of activity.

RIGHT OF WITHDRAWAL

7.1
The customer has the right to withdraw from the contract concluded with the seller, without any penalty and without specifying the reason, within fourteen (14) days from the day of receipt of the products purchased on https://shop.eleventymilano.it. Instead, it is not possible to change the chosen garment with another.
7.2
To withdraw from the contract, the customer can use the return form* (compliant with the type form pursuant to art. 49, paragraph 4 of the Consumer Code) to be compiled and transmitted directly online through https://shop.eleventymilano.it , that is to draw up and send to the seller other explicit declaration of his decision to withdraw from the contract. If the customer chooses to use the return form to be transmitted directly online through https://shop.eleventymilano.it (personal profile, "My orders" section), the seller will send confirmation by e-mail of the reception of the request for withdrawal. If the Customer chooses, however, to send another declaration of withdrawal, has the burden of trying the correct and timely exercise of the right of withdrawal will seriously seriously
7.3
Once the withdrawal from the contract has been exercised, the Customer will have to return the products to the seller by delivering them to the courier for shipping within fourteen (14) days that have run since he communicated to the seller the decision to withdraw from the contract.
7.4
The only expenses paid by the customer are those of returning the products purchased, unless the seller expressly exempted from these expenses at the time of purchase and the further condition that the customer uses the shipper (GLS) indicated by the seller in the module made. This option is valid only for Italian returns.
7.5
If the customer decides to use the shipper indicated by the seller in the return form (GLS), however, he will not have to make the payment of the expenses, against him, to return the products purchased. The payment of the costs of returning the products purchased will be made, on its behalf, directly by the seller, which will therefore free it from any obligation to pay towards the shipper. The seller, for the payment of the return, will deduce the cost of 7 euros from the refund. Furthermore, from the moment of the return of the products purchased at the shipper indicated by the seller in the return form, the seller exempts the customer from any responsibility in case of loss or damage to the products during transport. This option is valid only for Italian returns.
7.6
If the customer decides to use a shipping method other than that indicated by the seller in the return form, he must instead make the payment of the expenses, against him, to return the products purchased. In this case, an amount equivalent to the cost of the standard shipment of the products purchased will also be reimbursed, while any additional costs incurred incurred for choosing a different type of shipment and delivery will not be reimbursed to have faster than the standard one. In this case, there is a responsibility for you in the event of loss or damage to the products during transport, which is due to your negligent choice of the carrier and/or shipping methods.
7.7 Made Extra Union Extra Union
For the return to non -EU orders, shipping costs for the return of the garments and any other relative amount such as local taxes, customs duties, import and/or customs customs clearance are borne by the customer and will be deducted from the final refund.
The rendered goods must be sent to ELEVENTY World Srl, Tuscan road n. 79/I - 01100 Viterbo (VT) - Italy.

The customer is asked to ensure the shipment. The seller is not responsible for any loss, damage or delays in the delivery of the return.

7.8
The right of withdrawal - in addition to compliance with the terms and methods described at the previous points 7.1, 7.2, 7.3 and 7.4 - is intended to be exercised correctly if the following conditions are also fully respected:
to. the return form* transmitted directly online through https://shop.eleventymilano.it or other explicit declaration of the decision to withdraw from the contract must be correctly completed and transmitted to the seller within fourteen (14) days from receipt of the products;
b. The products must not have been used, worn, washed;
c. Identification tags must still be attached to products with the disposable guarantee seal which constitutes an integral part of the asset;
d. The products must be returned in their original packaging;
And. The rendered products must be delivered to the shipper within fourteen (14) days that have run since the customer has communicated to the seller the decision to withdraw from the contract;
f. The products must not be damaged.
7.9
If the right of withdrawal is exercised following the methods and terms indicated in this paragraph 7, the seller reimburses any sums already collected for the purchase of the products according to the methods and terms provided.
7.10
The sums will be reimbursed to the customer in the shortest possible time and, in any case, within five (5) working days from the moment the return is returned to the seller warehouses (ELEVENTY World S.r.l. - Tuscan road n. 79/I - 01100 Viterbo (VT).
7.11
If the methods and terms for the exercise of the right of withdrawal are not respected, referred to in letters a), e) and f) of the previous paragraph 7, the customer will not be entitled to reimbursement of the sums already paid to the seller. Within 14 days from the sending of the e-mail with which the non-acceptance of the return will be communicated, the Customer can choose to remott, at his expense, the products in the state in which they were returned to the seller, communicating to the seller himself, according to the methods that will be communicated. Otherwise, the seller will be able to retain the products, in addition to the sums already paid for their purchase. If the conditions referred to in letters b), c) and d) of the previous paragraph 7.7 are not respected, the customer will not be entitled to the integral reimbursement of the sums already paid to the seller. In fact, it will be responsible for the decrease in value of the returned products, consequent by a different use from that authorized by the seller in order to allow to ascertain the nature, characteristics and functioning of the products themselves. In this hypothesis, from the expected reimbursement, a percentage between 10 and 90 percent of the sums paid to the seller for the purchase of the products returned, according to what will be specifically communicated, via e -mail, by the seller, will be deducted. Within 14 days from the sending of the e-mail with which the sum deducted from the refund will be communicated, the customer can choose to re-teenage, at his expense, the products in the state in which they were returned to the seller, communicating to the seller himself, according to the methods that will be communicated. Otherwise, the seller will be able to retain the products and an amount corresponding to the percentage deducted on the refund.

Reimbursement times and methods

8.1
After the return of the products, the seller provides for the necessary investigations relating to the compliance of the same under the conditions and terms indicated in paragraph 7. In the event that the checks are concluded positively, the seller will send to the customer, via e -mail, the relative confirmation of the acceptance of products thus returned. In the event that the checks do not conclude positively, the seller will communicate to the Customer, via e -mail, the existence of a decrease in value of the returned products, deriving from the failure to comply, on its part, of the conditions indicated in the previous paragraph 7.3. At the same time, the seller also communicates the amount that will be deducted from the sums paid for the purchase of the products returned; Alternatively, without prejudice to the possibility of re -teaching, at his expense, the products in the state in which they were returned to the seller, according to the provisions of the previous paragraph 7.10.
8.2
Whatever the payment method used by the customer, the refund, full or partial, is activated by the seller, in the shortest possible time within five (5) working days from receipt of the goods made at the warehouses, through the same method used for payment of the order, subject to verification of the correct execution of the right of withdrawal and verification of the products returned.
8.3
The seller performs reimbursement using the same payment vehicle used for the purchase of the returned products. The reimbursement of the orders paid in cash on delivery takes place by bank transfer. If there is no correspondence between the recipient of the products indicated in the order form and those who have made the payment of the sums due for their purchase, the reimbursement of the sums, in the event of the exercise of the right of withdrawal, will be carried out by the seller, in each case, against those who made the payment.
8.4
In the event of reimbursement by credit card, the re -credited currency date is the same as the debit.
8.5
The seller indicates which shipper for the return of the products the GLS courier (http://www.gls-italy.com). Through GLS, following the instructions that the seller sends to the customer by e-mail following the request/communication of return for shipping in port assigned, the Customer can return the products to the seller, without firsthand the payment of the necessary expenses . According to the methods and terms provided for the exercise of the right of withdrawal, this method allows the seller to the direct payment, on its behalf, of the costs of returning the products purchased, freeing the customer from any obligation to pay towards the shipper. This method also allows you to verify, at any time, where each pack is located, freeing the customer from any responsibility in case of loss or damage to the products during transport. This option is valid only for Italy.
8.6
If the customer decides to use, for the return of the products, a shipper other than that indicated by the seller, must instead make the payment of the necessary expenses firsthand and will remain on him any responsibility in the event of loss or damage to the products during the transport, according to the methods and terms provided for the exercise of the right of withdrawal. This option is mandatory for Extra Italy countries. For details, please refer to point 7.6 and 7.7 of these conditions of sale.

Privacy

9.1
The customer can obtain information on how his personal data is processed by accessing the Privacy Policy.
9.2
For any other information on Privacy Policy, it is possible to send requests to the following e -mail address: customercareweb@eleventymilano.it or at the address of the seller's registered office: ELEVENTY World Srl, Corso Venezia 5 - 20121 Milan - Italy.

Applicable law and dispute solution

10.1
The general conditions of sale are regulated by Italian law and in particular by the legislative decree 6 September 2005 n. 206, on the Consumer Code to Chapter I ° "of consumer rights in contracts", with specific reference to the legislation on distance contracts and by the legislative decree 9 April 2003 n. 70 On certain aspects concerning electronic commerce.
10.2
In the case of disputes between the seller and each end user, born from the general conditions of sale, reference is made to the Milan forum.

Edit and update

The general conditions of sale are modified from time to time also in consideration of any regulatory changes. The new general sales conditions will be effective from the date of publication on https://www.eleventymilano.it.