Privacy Policy

Information pursuant to art.13 of the EU Regulation 2016/679

Dear Customer,
We welcome you to our website www.eleventymilano.it (the site).
For Eleventy World S.r.l. His privacy and the security of your personal data are very important, for this reason we collect and manage your personal data with the utmost attention and adopt specific measures to keep them safe.
Below is the main information on treatment by Eleventy World S.r.l. of your personal data in relation to your navigation on www.eleventymilano.it and the use of the services offered. 

To have detailed indications on how Eleventy World S.r.l. It manages your personal data, we invite you to carefully read this document and our Privacy Policy. 

We also ask to read the cookiepolicy and the general conditions of use of the website www.eleventymilano.it, which contain detailed information regarding the conditions relating to our services. 
Some services can be subject to specific legal terms, in this case it will be our care to give all the appropriate information from time to time.
All the services offered by www.eleventymilano.it are exclusively aimed at an adult.
We remind you that this information is valid exclusively for www.eleventymilano.it and for the services proposed therein.
We therefore invite you to carefully read the information that follows in relation to the processing that will be carried out on your personal data.

1. Who is the data controller

The website www.eleventymilano.it is managed by ELEVENTY World S.r.l., company with headquarters in via Corso Venezia 5 - 20121 Milan P.Iiva 08848610963, which acts as an autonomous owner of the processing of personal data for all activities related to the sale as well as profiling such as the registration of orders and their evasion , the management of payments, any returns and services, after-sales customer support, as well as marketing activities.
Eleventy World S.r.l., with headquarters in Corso Venezia 5 - 20141 - Milan (MI) acts as an autonomous data controller for the purpose of sharing its data, if you provide your express consent to these treatments.
Below are the main information on the processing of personal data carried out by Eleventy World S.r.l.
For any clarification, question or requirement linked to your privacy and the processing of your personal data, you can contact us at any time by sending a request to our customer service or by writing to the address of Eleventy World S.r.l.
If you wish, you can also contact our data protection manager, writing to the above address, or by e -mail at the address consensi@eleventymilano.it 

2. Who is the data protection manager

The data protection manager is available at the following email address: 
consensi@eleventymilano.it

3. Who will treat your data?

Personal data will be processed and transmitted to third parties of which we use to provide our services; These subjects were adequately selected and designated by ELEVENTY World S.r.l. For their proven reliability and competence as well as suitable guarantee of compliance with the rules on the processing of personal data, and specifically educated and authorized.
These subjects have been designated responsible for the treatment and carry out their activity according to the instructions given by ELEVENTY World S.r.l. and under his control.
The third parties in question belong to the following categories: banking operators, Internet Provider, a company specialized in IT and telematic services; couriers; companies that carry out marketing activities; Company specialized in market research and data processing.
Your data may be sent to the police and the judicial and administrative authorities, in accordance with the law, for the assessment and pursuit of crimes, prevention and safeguarding from threats to public security, to allow ELEVENTY World S.r.l. to ascertain, exercise or defend a right in court, as well as for other reasons related to the protection of the rights and freedoms of others.

4. What data are collected, processed and why

The personal data that ELEVENTY World S.r.l. treats are those provided at the conclusion of an order against the purchase of goods, and those we collect during the navigation phase or when the services offered on www.eleventymilano.it are used.
ELEVENTY World S.r.l. It can therefore collect data such as personal data such as

• • name and surname
• • Shipping address and billing address
• • Payment data
• • Navigation data

Eleventy World S.r.l. with its consent, the data provided when you want to receive communications or promotional information from Eleventy World S.r.l., such as name and surname, email address, date of birth, preferences (for example men or women, interest in receiving communications of our clothing, accessories or beauty products, etc.).
Eleventy World S.r.l. It also deals with the data relating to your purchases, when it manifests its express consent to the registration of consumer habits, preferences and lifestyle for the creation of group and individual profiles ("profiling") which are used for sending communications personalized and for the performance of market research and statistical research with anonymous data, organized in aggregate form. 
Your personal data are processed for the following purposes:

• • conclude and execute the purchase contract of goods offered on www.eleventymilano.it .;
• • provide the services of www.eleventymilano.it such as subscribing to the newsletter;
• • allow registration to the site and the use of services reserved for registered users;
• • manage requests sent to our customer service.

In the aforementioned cases, the processing of your personal data is legitimate as necessary to execute a contract with her concluded or provide to provide you with the service that specifically requested us.
Only upon his express consent, on the other hand, we treat his personal data for:

• • carry out commercial communications activities;
• • Analyze consumption habits for the creation of individual or group profiles;
• • share their data with other companies;
• • Customize the site based on your interests.

5. Methods and legal bases of the treatment

The legal bases on which we base the processing of the data provided are those provided for by art. 6 of the GDPR according to which your data are processed only in the presence of one of the conditions provided for by current legislation, and specifically:

• a) the conclusion and execution of a contract of which you are part.
  When we treat your data for the conclusion of the purchase contract which is part, we take care to use only the minimum information necessary for the execution of the same. 
  This base legitimizes personal data processing in the following activities:
  
• - Conclusion and execution of a purchase contract for the products offered on www.eleventymilano.it;

• - registration on the site and use of services reserved for registered users;

• - provision of services offered on www.eleventymilano.it;

• - Management of requests from our customer service.

The refusal and failure to find the requested personal data cannot give rise to the conclusion and/or execution of the contract itself, as well as to the requests and use of our services reserved for you.

• b) following a legal obligation
  In the event of the conclusion of a contract to purchase assets on www.eleventymilano.it., The processing of data will take place to run the legal obligations to which www.eleventymilano.it is required in accordance with the tax provisions and the other rules to which it is subject.
  
  In the freedom of the User, the conclusion of the contract as well as the transmission of their data, in the awareness that these will be necessary and will be processed to give the aforementioned legal obligations to which it is held www.eleventymilano.it

• c) for our legitimate interest
  
  Some of your personal data in the event of purchase of products on www.eleventymilano.it with credit card or debt, they can be treated to carry out anti -theft activities: we have legitimate interest in carrying out this activity to prevent and pursue any fraudulent activities. For internal administrative purposes, the data may be processed by companies belonging to www.eleventymilano.it

• d) on the basis of its consent
  
  We will carry out the following treatments exclusively in the event that you have given us your express consent for:
  
• • carrying out marketing activities and polls of opinion and market research;
• • Analysis of its navigation and consumption habits as part of the use of his profile www.eleventymilano.it, in order to customize his experience on our site.

We inform you that the consent is optional and will be able to deny it and revoke it at any time without affecting the navigability of our site by sending an email to: consensi@eleventymilano.it
We also remind you that, as already mentioned above, your refusal may involve the impossibility of offering some of our services and the navigation of the site may not meet the needs of the desired expectations. 

6. Duration of the treatment:

Pursuant to art.11, paragraph 1, lett. e) of the Privacy Code and art.5 lett. e) of the 2016/679 Regulation, the personal data subject to processing are kept in a form that allows the identification of the interested party for a period of time not exceeding that necessary for the purposes for which they were collected or subsequently treated and in any case for a period not exceeding 10 years. 
Your personal data are kept in compliance with the terms and criteria specified below:

• a) data collected to conclude and perform contracts for purchase of goods on www.ww.leventymilano.it: 
  Until the conclusion of the administrative-contract formality
  (The data related to billing will be kept for ten years from the date of billing);
  
• b) data of the registered user:
  The data will be kept until it requires the cancellation of your personal profile;
  
• c) data relating to payment: 
  up to the certification of payment and the conclusion of the relative administrative-contracts resulting from the expiry of the right of withdrawal and the terms applied for the dispute of payment;
  
• d) data collected in the context of the use of services offered on www.eleventymilano.it: 
  These data are kept up to the termination of the service or the cancellation of the registration by the user;
  
  
  
• e) data connected to users' requests to our customer service:
  The useful data for assistance will be kept until the satisfaction of your request;
  
  
• f) data used for commercial communication activities against users who buy products on www.eleventymilano.it (Soft Spam): 
  These data are kept up to the termination of the service or to the exercise of the opposition through the user from the user;
  
• g) data provided for commercial communications activities, opinion polls and market research:
  Until the request by the user to interrupting the activity and in any case within 2 years from the latest interaction of any kind of the user with shop Eleventy;
  
• h) data used to customize the site and to show personalized commercial offers: 
  Until the user does not ask for the cessation of the activity and in any case within two years from the last interaction of any kind of the user with shop Eleventy;
  
• i) data used for the performance of market research and investigations for the detection of satisfaction:
  until the user ask for the cessation of the activity.
  In any case, for technical reasons, the termination of the treatment and the consequent definitive cancellation or irreversible anonymization of the related personal data will be definitive within thirty days from the terms indicated above. 
  

The legitimate interest in protecting the rights of the owner may also exist following the cessation for any cause of the contractual relationship between the owner and the interested party and for the time strictly necessary for the protection of rights of the owner and the interested party or to comply with Orders of the judicial, administrative, control authority.

7. Communication of your personal data to third parties

Personal data are accessible to our duly authorized staff on the basis of criteria of necessity and are communicated to third parties in the following cases:

• (a) when communication is required by applicable laws and regulations with respect to legitimate third party recipients of communications, such as authorities and public bodies for their respective institutional purposes; 
  
• (b) communication to third parties in the event of extraordinary operations (e.g. mergers, acquisitions, transfer of company, etc.). 
  

Your personal data are also shared with our service providers, e.g. For technical and organizational services that are functional to the purposes indicated above as self -employed collaborators, also in associated form - e.g. Companies that manage our website, to companies specialized in market research and data processing, advertising companies, etc. 
We only provide these subjects the data necessary to perform the agreed services and the same act as the data processors, on the basis of the instructions received from Eleventy World S.r.l. 
Eleventy World S.r.l. He does not communicate his data to third parties so that they can use them for marketing or profiling purposes.

8. Purpose of the processing and consequences in case of refusal on providing their personal data

Purposes necessary for carrying out a requested service 

• • Eleventy World S.r.l. It deals with the personal data you provide to allow you to take advantage of the services of the site, including requesting information on our products and their availability, request assistance, be contacted. For these purposes Eleventy World S.r.l. It deals with your data such as title, name and surname, email, data relating to the place of residence (city, nation).
  For the purposes indicated above, providing your personal data is necessary and a possible refusal would prevent you from taking advantage of the requested service.

Further purposes: Marketing - Profiling - Sharing data with ELEVENTY World S.r.l. 

• • with its consent, which is optional, Eleventy World S.r.l. uses your personal data for marketing purposes, i.e. to send you promotional newsletters, commercial or advertising communications on events, promotional and commercial initiatives of Eleventy World S.r.l., market research and investigations for the detection of satisfaction, as well as to carry out statistical analyzes with anonymous data, organized in aggregate form. 
  Marketing activities are made by email, newsletter, chat, instant messaging, social networks.
  You can at any time indicate the contact method you prefer among those shown above and can oppose the receipt of promotional communications through all or only some of the communication channels indicated above.
• • with its consent, which is optional, Eleventy World S.r.l. through websites or account of Eleventy World S.r.l. on social media, collects informationrelating to his preferences, habits, lifestyle as well as the detail of the purchases made to use them for the creation of group and individual profiles ("profiling") which are used to send personalized communications and for the performance of market research and statistical research with anonymous data, organized in aggregate form.
• • with its consent, which is optional, Eleventy World S.r.l. Use your personal data for the purpose of sharing them with the group companies Eleventy World S.r.l., for the performance of marketing activities on their part, i.e. to send them promotional newsletters, commercial communications, the promotional and commercial initiatives of the group companies Eleventy World S.r.l., market research and investigations for the detection of satisfaction, as well as to carry out statistical analyzes with anonymous data, organized in aggregate form.
  You can at any time indicate the contact method you prefer among those shown above and can oppose the receipt of promotional communications through all or only some of the communication channels indicated above.
  
  For marketing, profiling and sharing activities of your data Eleventy World S.r.l. Use data such as title, name and surname, email, data relating to the place of residence (city, nation), data relating to the interaction with our digital initiatives (websites, social media), products displayed, requested and/or purchased, participation in events organized by Eleventy World S.r.l. or which Eleventy World S.r.l. participate. 
  Providing your personal data for the marketing, profiling and sharing purposes of your data indicated above is optional and a possible refusal will have no consequence on its registration on the website.

9. "your" rights

You can turn to Eleventy World S.r.l. As a data controller or to the data protection officer for contact details indicated above to have: 

• • The updated list of our data processors (i.e. our service providers), of the subjects to whom the data are communicated and to exercise the following rights referred to in art. 15 ss. of the regulation;

• • obtain confirmation of the existence or not of your data, verify content, origin, accuracy, ask for integration, updating, rectification, cancellation, anonymization,
• • ask for data portability,
• • the limitation of the treatment, the opposition to the treatment for legitimate reasons, e.g. opposition to marketing activities, present an application to the control authority (the Guarantor for the protection of personal data).

If you wish, it may request to receive personal data in possession of Eleventy World S.r.l. They concern her in a format readable by electronic devices and, where technically possible, we can transfer your data directly to a third party indicated by her. 
If he believes that the processing of your personal data has been carried out illegitimately, it can submit a complaint to one of the competent control authorities for compliance with the rules on the protection of personal data.
In Italy, the complaint can be presented to the Guarantor for the protection of personal data (http://www.garanteprivacy.it/). 
This information may undergo changes and additions over time, we therefore invite you to periodically verify its contents. 
Where possible, we will try to promptly inform it about the changes made.